Trading conditions for goods and services
These sales and delivery conditions apply to all deliveries from Cyber Farm ApS, unless there are other written agreements between the buyer and Cyber Farm ApS.
Company information
Cyber Farm ApS
Islevdalvej 142, 1.
2610 Rødovre
CVR: 20454598
Tel. 70209099
[email protected]
Payment
Cyber Farm ApS offers ordering of goods online. The payment method is either Dankort, Visa or credit card, Mastercard, Maestro, Viabill, Mobilepay or EAN payment (Public institutions). No fee is charged for payment with privately owned credit cards issued in Denmark or other EU countries, plus Norway and Iceland. When paying with Danish-issued corporate cards Mastercard, Maestro, Visa and Visa Electron, 1.45% of the transaction amount is charged. When paying with company cards issued in the EU plus Norway and Iceland and when paying with all credit cards issued outside the EU plus Norway and Iceland, 2.95% of the transaction amount is charged.
The prices are in DDK and include DDK VAT.
Reservation of amount
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:
1) we raise the amount when we send the item, or
2) until the money is released according to agreement with your card issuer.
When paying by credit card or Dankort, the amount is only deducted from your account on the day the item is dispatched. If an ordered item is not in stock, you will be contacted by Cyber Farm.
Financing
In collaboration with Santander Consumer Bank, Cyber Farm Aps offers interest-free financing for up to 36 months for purchases from DKK 3,000 to DKK 60,000 and interest-bearing financing for up to 72 months for purchases from DKK 60,000 to DKK 120,000. Financing requires credit approval through Santander Consumer Bank for one of the following three financing options:
Interest-free financing 12 months
Financing takes place with a fixed monthly payment via payment service for 12 months.
Loan amount: DKK 3,000-5,000
Duration: 12 months
Account fee + BS: DKK 29 per month + DKK 35 by giro
Interest-free financing 12-24-36 months
Financing takes place with a fixed monthly payment via payment service for 12, 24 or 36 months.
Loan amount: DKK 5,000-60,000
Maturity: 12-36 months
Interest: 0%
Account fee + BS: DKK 49-89 per month + DKK 35 by giro
Financing 48-72 months
Financing is done with a fixed monthly payment via payment service for 48 up to 72 months.
Loan amount: DKK 60,000-120,000
Maturity: 48-72 months
Interest: 7.95%
Creation fee: 5%
Account fee + BS: DKK 39 per month + DKK 35 by giro
Return – right of withdrawal
You always have a 14-day right of cancellation when you shop online at Cyber Farm’s webshop.
If you regret your purchase, you must contact us before the deadline expires. You can do that by following the instructions here.
As a starting point, we do not grant the right of return for physical trade, unless otherwise agreed when entering into the trade and appears on the invoice.
It is also possible (by agreement) to deliver returned goods to the address yourself within the store’s opening hours. Remember to bring the enclosed invoice with you.
Benefits
If you wish to have the service delivered before the deadline expires, you can give your express prior consent for the delivery to begin and for the deadline to stop when the service is fully delivered.
In practice, this means that your cancellation period expires when the service has been fully delivered.
You therefore retain your right of withdrawal while the work or delivery is in progress.
If you have given your consent for the work or the delivery to start, but you still want to use your right of withdrawal, you must be aware that we will charge a reasonable payment for the work that has already been delivered.
Goods
If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.
If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part.
If it concerns an agreement for regular delivery of goods over a certain period, the cancellation period expires 14 days after the day you receive the first item.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. Click here
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Return of goods:
You must send your order back to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. Click here
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.
The return can be made by sending the item back to our main warehouse. You must bear the direct costs in connection with returning the item. We offer our customers to buy return freight via our webshop: Buy return freight here
We recommend that you send the item back in the original packaging.
If the original packaging is missing, this may lead to a decrease in the value of the item.
Please note that we do not receive packages sent by cash on delivery or shipments that must be picked up at the post office.
These agreements cannot be cancelled:
Purchased goods, delivery of digital content, e.g. computer programs, apps, games, music, movies, etc., which are not delivered physically on e.g. CD or DVD, if you have previously agreed that the performance will be started and that your right of cancellation is thereby lost.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we has received your message that you want to cancel the agreement.
We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.
The item is sent to:
Cyber Farm ApS
Islevdalvej 142, 1.
2610 Rødovre
We only receive packages that are sent directly to the address.
Especially for benefits
If you have given your consent for the work or the delivery to start, but you still want to use your right of withdrawal, you must be aware that we will charge reasonable costs for the work that has already been delivered.
Costs can include include spare parts and other materials necessary to carry out the work, working time spent on troubleshooting, repair or assembly as well as shipping costs for shipping to and from subcontractors.
Especially for goods
We can withhold payment until we have received the item, unless you send us documentation that you have returned it.
Cancellation of part of the purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order.
Please note that you will not get the shipping costs back if you regret part of your purchase.
Freight
We offer free shipping for purchases from DKK 1,450 when shipping to addresses in Denmark.
You can choose between delivery to the nearest GLS parcel shop or GLS distribution to private or distribution to businesses. For purchases under DKK 1,450, the shipping price is DKK 60 for delivery to a parcel shop and DKK 75 for delivery to a private or business.
Shipping takes place within 1-3 business days.
The standard price for freight is only valid for shipments to addresses in Denmark. When shipping to other countries (including the Nordic countries, the Faroe Islands and Greenland), an offer of an additional price for freight can be requested, which must be settled before the item is shipped. The standard price for shipping to most countries in Europe is DKK 250.
Right of complaint
When you shop with us as a consumer, the rules of the Sales Act apply to the purchase of goods, but not services. This means that, as a rule, you do not have a 2-year right to complain about benefits.
If you are not satisfied with the service, you can of course contact us on 70209099 or [email protected]
On the other hand, you have the right to complain for 24 months when purchasing goods. Contact us before sending the item. If your complaint is justified, this means that you can either get the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation.
You must advertise within a “reasonable time” after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.
The right to complain expires if the error is due to conditions caused by the buyer, including incorrect software setup, accident or misuse of goods, incorrect use of these or lack of maintenance.
The item is sent to:
Cyber Farm ApS
Islevdalvej 142, 1.
2610 Rødovre
Mr. RMA number:
We only receive packages that are sent directly to the address.
Before returning the item, please complete the RMA form here with a detailed description of the problem.
Access to complaints
If you as a consumer want to complain about your purchase, you must contact [email protected]. If we are unable to find a solution, you can send a complaint to:
Center for Complaint Resolution
House of Names
Customs booth 2
8800 Viborg
www.naevneneshus.dk
If you live in an EU country other than Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr
Personal data policy
We need the following information when you shop with us:
Name, address, phone no. and email address. For business customers and public institutions, we also ask for a CVR number and any EAN number.
We register and pass on the personal data that is necessary to be able to deliver the goods to you.
The personal information is registered with Cyber Farm Aps and stored for five years, after which the information is deleted.
We also collaborate with a number of other companies that store and process data. The companies only process information on our behalf and may not use it for their own purposes.
We only work with data processors in the EU or in countries that can provide your information with sufficient protection.
The data controller at www.cyberfarm.dk is Cyber Farm Aps, cvr 20454598, Islevdalvej 142, 1. 2610 Rødovre.
You have the right to be informed about which information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you ask for it. It can, for example, be if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: [email protected].
The trading conditions were last updated on 06.07.2023